Technology Requirements for Online Learning

In order to be successful in your courses, you will need access to the following:

Desktop Browser

check your system compatibility

Browser Issues

• Many of the problems people report are related to Internet browsers, not D2L. If you are experiencing technical problems, consider your browser first.
• We recommend using Chrome or Firefox. We hear the most complaints from students using Safari (Mac) or Edge (PC).
• Switch to a different browser. Regardless of the browser you use, one first step when having problems is to try switching to a different browser.
• New Incognito Window. Try opening a new incognito window since that avoids the cache. If that works it means the cache needs to be cleared.
• Clear your cache. Browser-specific steps are detailed here. 

Tablet and Mobile Support

CHECK YOUR SYSTEM COMPATIBILITY

Respondus Lockdown Browser

Respondus LockDown Browser is a client application installed on the local computer.

At this time, Respondus LockDown Browser does not work in conjunction with ChromeBooks and D2L.

Operating Systems

• Windows: 10, 8, 7. Windows 10S is not a compatible operating system.
• Mac: macOS 10.12 to 10.15
• iOS: 11.0+ (iPad only). Must have a compatible LMS integration

* Windows 10S is not a compatible operating system, nor can LockDown Browser be obtained via the Windows App Store. At present, support for Windows 10 S Mode isn’t on the roadmap for LockDown Browser.

* iOS: 11.0+ (iPad only). Must have a compatible LMS integration. The LockDown Browser iPad app is not compatible with Sakai LMS servers. All Sakai users will need to use a computer with a compatible operating system. 

* LockDown Browser and Respondus Monitor may continue to run in older operating systems that have reached “end-of-life” but students may encounter unexpected results.

Zoom

System Requirements

• An internet connection – broadband wired or wireless (3G or 4G/LTE)
• Speakers and a microphone – built-in or USB plug-in or wireless Bluetooth
• A webcam or HD webcam - built-in or USB plug-in
• Or, a HD cam or HD camcorder with video capture card

Supported Operating Systems

• Mac OS X with MacOS 10.7 or later
• MacOS 10.6.8 (Snow Leopard) with limited functionality (Zoom version 3.6)
• Windows 10
• Windows 8 or 8.1
• Windows 7
• Windows Vista with SP1 or later
• Windows XP with SP3 or later
• Ubuntu 12.04 or higher
• Mint 17.1 or higher
• Red Hat Enterprise Linux 6.4 or higher
• Oracle Linux 6.4 or higher
• CentOS 6.4 or higher
• Fedora 21 or higher
• OpenSUSE 13.2 or higher
• ArchLinux (64-bit only)

Supported Tablet and Mobile Devices

• Surface PRO 2 running Win 8.1
• Surface PRO 3 running Win 10
• iOS and Android devices
• Blackberry devices

Supported Browsers

• Windows: IE7+,  Firefox,  Chrome,  Safari5+
• Mac: Safari5+,  Firefox,  Chrome
• Linux: Firefox, Chrome