The customer service certificate program is designed to teach quality customer service by examining the attitudes, knowledge and skills that are needed to work effectively in any job that has contact with clients, customers or patients. Course work combines customer service skills with other courses that emphasize interpersonal communications, keyboarding, mathematics and computer applications. Topics will include improving customer loyalty, customer service, handling complaints and customer relations. Courses in this certificate may be applied toward the Office Technology AAS Office Administration Option.
This program is also offered 100% online.
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