WCCC Banner
Blackboard Student Support Site Map / MyWestmoreland /Home

blackboardsupport@westmoreland.edu  Toll Free 1.800.262.2103 ext 4144 or 4138  Dial Direct 724.925.4144 or 724.925.4138

Getting Started Basic Skills & Requirements How Do I? Technical Support FAQ Blackboard Collaborate

Technical Support — Index of Topics

 

What version of Internet Explorer is on my computer?

Configuring Internet Explorer Version 10

Configuring Internet Explorer Version 9

Dealing with Pop-up Blockers

Office 2007/2010 Files

The Blackboard web site seems to be down (I get a "page not found" or similar error).

I cannot log into Blackboard.

I can log into Blackboard, but can't find my class.

I can't post anything to the class discussion board.

My professor wants files in RTF what is that?

I am having trouble getting into the "Virtual Classroom" chat.

I am unable to use Blackboard with my mobile device.

line

 

I am having trouble downloading and/or opening a file.

I was booted out of a test and Blackboard will not let me take it again!

I am using AOL despite all the warnings about doing so.

I am not getting email from my instructor or classmates.

I am having trouble getting into the college's MyWestmoreland email account.

Contact information for Westmoreland Blackboard Support

Chat will not work on my Macintosh.

I'm having trouble entering text in a text box. (Turning off the Visual Text Box Editor)

I can't find my Draft posting to the Discussion Board.

I receive a login box when I try to open a course file.

What version of Internet Explorer is on my computer?

There are a couple of ways to determine which version of Internet Explorer you are using, but the best way is to choose Help and then choose About Internet Explorer. If you do not see the word Help, click on >> to the right of Tools or Page and then choose Help.

For help configuring Version 8 Click Here.

For help configuring Version 9 Click Here.

Return to Top Return to Blackboard

Dealing with Pop-up Blockers                         View Video

Westmoreland has Single Sign On. This means you have one username and password for MyWestmoreland and Blackboard. To login to Blackboard you must first log into MyWestmoreland. After logging into MyWCCC click on the Access Blackboard link and Blackboard will open in a new window. If by chance the window is blocked, you will need to disable or turn off Pop-up blockers. This is not as much of an issue as in the past, but if you are having an issue, then diable your Pop-up blocker.

First, determine which version of Internet Explorer your are using by clicking here. Then follow the directions to configure your version.

It is possible to have more than one pop-up blocker installed on a computer. For example, some anti-virus, spam, or firewall programs include pop-up blockers. There are even extra toolbars that can be added to Internet Explorer that contain pop-up blockers. Two of the more popular ones are Google and Yahoo. For help with these possible pop-up issues select the appropriate name Google, Yahoo.

Sometimes pop-up blockers can be temporarily turned off by holding down the CTRL or ALT key on your keyboard. Try holding down one of these keys while left clicking on the Blackboard link in MyWestmoreland.

Or Right Single Click on the word Blackboard below the Blackboard tab then left click on Open in New Window in the shortcut menu that appears.

Return to Top Return to Blackboard

The Blackboard web site seems to be down (I get a "page not found" or similar error).

Either you are not connected to the Internet or there may be problems on our end. To troubleshoot this error perform the following test. Are you able to gain access to http://cnn.com or another web site? If so, there may be problems on our end. Please call or email us right away. If you cannot reach CNN or other web sites then your connection to the Internet is not operating. Contact your Internet Service Provider.

Return to Top Return to Blackboard

I cannot log into Blackboard.

Remember that you will not be able to enter your online course until the first day of classes.

See Getting Started for more information on your username and password.

Return to Top Return to Blackboard

I can log into Blackboard, but can't find my class.

  • Courses are not available until the first day of the semester.

  • Online classes are listed on your schedule with a "W" suffix. For example, if you see ART_157_WA on your schedule then the class is offered online.

  • For all other courses, contact the instructor to find out if Blackboard will be used as a supplement.

  • Do you have a seat in the class? If you have been put on a "wait" list, your user account will become active in your online class only if and when a seat becomes available.

  • There are two tabs in the upper left corner of the Blackboard screen after you login: WCCC and Courses. Try clicking on the Courses tab.

Return to Top Return to Blackboard

I can't post anything to the class discussion board.

This probably means that your browser is out of date and cannot properly read the coding language in which online courses are written. To determine whether your browser might be the problem, see the Browser section of Basic Skill & Requirements. For step-by-step instructions click here.?

Return to Top Return to Blackboard

My professor wants files in RTF — what is that?

RTF stands for Rich Text Format; it is a universal word processing format. You can open an RTF file using most word processing programs (like Microsoft Word) and on any platform (PC or Macintosh). To save your work in RTF format, go to the File menu in your word processing software and choose "Save As." Use the drop down menu under the text box with the file name to select "Rich Text Format (RTF)." RTF files that contain images can get quite large. Saving the file as a Word file will actually make the file smaller.

NOTE: If you're using a Mac, follow these steps and then add .rtf to the end of the file name. This is necessary so that users on PCs will be able to open the file.

Return to Top Return to Blackboard

I am having trouble getting into the "Virtual Classroom" chat.

Try the following remedies:

  1. An up-to-date version of Java is required. The screen that appears in Blackboard after clicking on Join for a Collaboration session includes a link to update Java if necessary.

  2. Pop-up blockers should be turned off.

  3. There are a number of firewall and anti-virus program settings that can prevent a Collaboration session from opening on individual computer

Return to Top Return to Blackboard

I am having trouble downloading and/or opening a file.

There are a couple of different ways to open or download files, see the How Do I? on Downloading Files from Blackboard for more information.

Return to Top Return to Blackboard

I was booted out of a test and Blackboard will not let me take it again!

Contact your instructor immediately to let he or she know what happened. Please read Strategies for Successfully Completing Online Assessments for more information.

Return to Top Return to Blackboard

I am using AOL despite all the warnings about doing so.

You are very brave. It is certainly possible to use AOL as your Internet Service provider and to have success in connecting to our Blackboard web site, but keep this in mind:

    • AOL does not always warn you before it drops your Internet connection.
    • AOL's Internet browser is not compatible with Blackboard's software. Use a browser such as Internet Explorer, Mozilla Firefox or Safari to access the World Wide Web

Because of the nature of the problems between AOL and our Blackboard software, we regret that we cannot offer technical support to AOL users beyond what you have just read.

Return to Top Return to Blackboard

I am not getting email from my instructor or classmates.

Each student at Westmoreland has access to a free college email account. This service is not in Blackboard but can be found at MyWestmoreland at http://my.westmoreland.edu. Your username and password for MyWestmoreland is the same as Blackboard. When your Blackboard account is created, the email address listed is your MyWestmoreland email address. This email address is your username@my.westmoreland.edu - for example, doej@my.westmoreland.edu.

Check your email account settings to see if email from your instructors and/or classmates is being placed in a Junk / SPAM folder or deleted.

If you need help with your MyWestmoreland email account contact the Westmoreland IT Help Desk at 1.800.262.2103 Ext. 5921 or locally at 724.925.5921.

Return to Top Return to Blackboard

I am having trouble getting into my MyWestmoreland email account.

For technical problems and questions about the the college's MyWestmoreland web based email system, contact support at 724.925.5921 or Toll Free 1.800.262.2103, Ext. 5921 (Monday - Thursday 8:00 am - 7:00 pm and Friday 8:00 am - 5:00 pm). For general information on your email account click here.

Return to Top Return to Blackboard

Contact information for Westmoreland Blackboard Support

If your question regards course content, please contact your instructor.

Westmoreland Blackboard Support is available from 8:00 am to 8:00 pm Monday through Thursday and from 8:00 am to 5:00 pm on Fridays.

Email: blackboardsupport@westmoreland.edu

Help Desk: 724.925.5921

Toll Free: 1.800.262.2103 extension 5921

Return to Top Return to Blackboard

 

Chat will not work on my Macintosh.

The Chat Room will not work in Internet Explorer on a Macintosh system. We recommend the use of the Safari browser. Click here to visit the Safari download web site

Return to Top Return to Blackboard

I'm having trouble entering text in a text box. (Turning off the Visual Text Box Editor)

If you are unable to enter text in text boxes then try turning off the Visual Text Box Editor. Follow these steps:

Step One:

On the WCCC tab (before entering a class) click on Personal Information on the left side of the screen in the Tools module.

Image showing the Personal Information link.

Step Two:

Select “Change Personal Settings”

Image showing the "Change Personal Settings" link.

Step Three:

Select "Off" for Set Availability and finish by clicking on Submit.

Image showing the "Set Availability" for the Text Editor "Off".

Return to Top Return to Top and Return to Blackboard links Return to Blackboard

I am unable to use Blackboard with my mobile device.

Blackboard is not optimized for mobile devices. Your web browser may be used to view and work in Blackboard, but we do not recommend using your mobile device for uploading Assignments, posting to the Discussion Board, and taking Assessments. The purpose for this is the possibility of Internet connection failure.

Return to Top Return to Blackboard

Last Updated 3/7/18
Copyright © 1999-2018 Westmoreland County Community College