2017-2020 Strategic Plan
A. Customer Perspective
Objective: Become more student-focused.
Focus 1: Students - Create a positive student experience.
- Student satisfaction
- High Impact Practices
- Co-curricular experience
- Student housing
- Classroom technology standards
Focus 2: Stakeholders – Improve stakeholder engagement.
- High School partnerships
- Internship programs
- Contract training
- Alumni participation
- Public Safety Training Center (PSTC) construction
B. Internal Business Process Perspective
Objective: Improve our systems and processes to achieve operational excellence.
Focus 1: Operations Management – Improve and automate processes.
- Process improvement
- Technology solutions
- Founders Hall construction
- Institutional effectiveness
Focus 2: Customer Management – Manage the student lifecycle.
- Degree audit and student planning
- Self-service and technology
- Advising process and orientation
- Financial aid and student billing
- Achieving the Dream (ATD) guided pathways
Focus 3: Innovation!
- Center of excellence
- Advanced Technology Center (ATC)
- Science Innovation Center
- Programs of focus
Focus 4: Regulatory & Social – Enhance safety and compliance.
- Safety and security
- Campus police model
C. Employee Learning and Growth Perspective
Objective: Align our culture with our values by empowering our employees and by providing the systems they need.
Focus 1: Human Capital - Train/develop employees.
- Employee Training
- Employee Development
- Employee Recognition
Focus 2: Information Capital – Modernize our technology.
- Process Management
- Technology Solutions
- IT Workforce
- Disaster Recovery
Focus 3: Organizational Capital – Improve climate.
- Internal collaboration
- Equity and inclusion
D. Financial Perspective
Objective: Place Westmoreland on a firm financial footing to deliver on the long-term promise of our mission.
Focus 1: Revenue – Increase revenue.
- Entrepreneurial opportunities
Focus 2: Productivity – Excel at good stewardship.
- Purchasing partnerships
- IT partnerships
- Asset utilization